If you are not satisfied with a product you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or credit the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.*

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, The Saddlery Store is entitled to choose between providing you with a repair, replacement, credit or refund. Any cost incurred by you in returning the product to The Saddlery Store will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a credit is given this will not include a refund of the shipping cost incurred by KiwiPetz.

*Equine Rider Wear such as, but not limited to Clothing, Helmets, Boots and Gloves must be returned in original undamaged packaging with all tags and labels intact on the product within a 7 day period after delivery due to incorrect sizing. We are unable to offer returns based on change of mind. Upon return The Saddlery Store is entitled to choose between providing you with the correct sized product or a credit.

Equine Horse Wear

Flair Rope Multi Fleck Halter

Flair Square Pony Saddle Cloth

Platinum Eggbutt With Roller

Flair Deluxe Nylon Horse Lead Rope

Veredus Young Jump X PRO

Veredus Young Jump Vento

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Veredus Safety Bell Light

Veredus Olympus Vento Front

Veredus Fly Fringe Stability Soundless

Lumiere Victory 3-Point Leather Breastplate

Lumiere Straight Clincher Silver Browband

Lumiere Straight Clincher Brass Browband

Lumiere Rose Gold Crystal Browband

Lumiere Padded Nappa Leather Flat Reins - White Stitching/Silver Fittings

Lumiere Leather and Rubber Grip Reins Black - Rose Gold Fittings

Lumiere Delaney Bridle

Premier Equine Azzure Anti-Slip Satin Dressage Square

Premier Equine Tech Grip Pro Anti-Slip Correction Saddle Pad

Premier Equine Trovare Crystal Browband

Premier Equine Rubber Bell Over Reach Boots

Premier Equine Titan 450g Turnout Rug with Snug-Fit Neck Cover

Premier Equine Full Cheek Snaffle with Copper Lozenge

Premier Equine Merino Wool Saddle Pad - Half Pad

Platinum German Silver Eggbutt With Lozenge

Blue Tag SS Open Bottom Stirrup Irons W/Rubber Treads

Blue Tag Saddle Crupper

Cavallino Comfi-Eze Straight Girth

Double Hill Contoured Wool Felt Western Pad Black

Premier Equine Spare Horse Tail Bag Black

Lumiere Mercie Rolled Patent Bridle

Lumiere Margaux Bridle

Veredus Young Jump Vento Save The Sheep

Veredus Young Jump Vento Kevlar® Save the Sheep

Veredus Young Jump Vento Kevlar®

Veredus Young Jump Absolute Olympus MX

Veredus Young Jump Absolute Olympus