If you are not satisfied with a product you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or credit the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.*

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, The Saddlery Store is entitled to choose between providing you with a repair, replacement, credit or refund. Any cost incurred by you in returning the product to The Saddlery Store will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a credit is given this will not include a refund of the shipping cost incurred by KiwiPetz.

*Equine Rider Wear such as, but not limited to Clothing, Helmets, Boots and Gloves must be returned in original undamaged packaging with all tags and labels intact on the product within a 7 day period after delivery due to incorrect sizing. We are unable to offer returns based on change of mind. Upon return The Saddlery Store is entitled to choose between providing you with the correct sized product or a credit.

Equine Horse Wear

Veredus Magnetik Pro Wrap

Veredus Magnetik Rug

Veredus Magnetik Hock

Veredus Magnetik 4 hours Front

Veredus Kevlar® Gel Vento Save the Sheep Rear

Veredus Kevlar® Gel Vento Save the Sheep Front

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Veredus Kevlar® Gel Vento Rear

Veredus Kevlar® Gel Vento Front

Veredus Grand Slam Young Jump

Veredus Grand Slam Carbon Gel Rear

Veredus Grand Slam Carbon Gel Front

Veredus Fly-fringe Soundless

Veredus Fast Bell

Veredus Fly Fringe Stability

Veredus Fly Fringe

Veredus E-VENTO Front

Veredus E-VENTO Rear

Veredus Colour Edition Young Jump Vento

Veredus Dry Fast Dry Rear

Veredus Dry Fast Dry Front

Veredus Colour Edition Safety Bell Light

Veredus Carbon Gel Vento Save The Sheep Rear

Veredus Carbon Gel Vento Save The Sheep Front

Veredus Carbon Gel Vento Rear

Veredus Carbon Gel Vento Front

Veredus Carbon Gel Absolute X PRO Rear

Veredus Carbon Gel Absolute Velcro straps Front

Veredus Carbon Gel Absolute X PRO Front

Veredus Carbon Gel Absolute Rear

Veredus Carbon Gel Absolute Front

Veredus Carbon Gel Absolute Aachen Edition Front

Veredus Carbon Gel Absolute Aachen Edition Rear

Veredus B-Work

Veredus B-Rest

Veredus B-Polo

Veredus Anatomic Bandage Pad Rear