If you are not satisfied with a product you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or credit the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.*

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, The Saddlery Store is entitled to choose between providing you with a repair, replacement, credit or refund. Any cost incurred by you in returning the product to The Saddlery Store will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a credit is given this will not include a refund of the shipping cost incurred by KiwiPetz.

*Equine Rider Wear such as, but not limited to Clothing, Helmets, Boots and Gloves must be returned in original undamaged packaging with all tags and labels intact on the product within a 7 day period after delivery due to incorrect sizing. We are unable to offer returns based on change of mind. Upon return The Saddlery Store is entitled to choose between providing you with the correct sized product or a credit.

Equine Horse Wear

Veredus Young Jump Absolute Carbon Gel MX

Veredus Young Jump Absolute Carbon Gel Aachen Edition

Veredus Young Jump Absolute Carbon Gel

Veredus TRS Save The Sheep Rear

Veredus TRS Save The Sheep Front

Veredus TRC Vento Save The Sheep Rear High

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Veredus TRC Vento Save The Sheep Rear

Veredus TRC VENTO Rear High

Veredus TRC VENTO Rear

Veredus TRC Vento Front Save The Sheep

Veredus TR PRO Rear

Veredus TRC VENTO Front

Veredus TR PRO Front

Veredus Tekno Shield

Veredus Stable Boot EVO Rear

Veredus Stable Boot EVO Front

Veredus Safety Bell Light Save The Sheep

Veredus Safety Bell Save The Sheep

Veredus Safety Bell

Veredus Saddlecloth microfiber Jumping S1 Velvet

Veredus Saddlecloth microfiber Jumping S1

Veredus Saddlecloth Microfiber Dressage

Veredus Pro Wrap

Veredus Pro Jump Short Vento Elastic

Veredus Pro Jump Elastic X Pro

Veredus Pro Jump Elastic

Veredus Polo Woman

Veredus Polo Man

Veredus Pro Jump Active

Veredus Piaffe Shield White

Veredus Piaffe Shield Black

Veredus Olympus Vento Rear

Veredus Olympus Absolute Rear

Veredus Olympus Absolute Front

Veredus Magnetik Stable Boot Rear

Veredus Magnetik Stable Boot Front