If you are not satisfied with a product you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or credit the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.*

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, The Saddlery Store is entitled to choose between providing you with a repair, replacement, credit or refund. Any cost incurred by you in returning the product to The Saddlery Store will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a credit is given this will not include a refund of the shipping cost incurred by KiwiPetz.

*Equine Rider Wear such as, but not limited to Clothing, Helmets, Boots and Gloves must be returned in original undamaged packaging with all tags and labels intact on the product within a 7 day period after delivery due to incorrect sizing. We are unable to offer returns based on change of mind. Upon return The Saddlery Store is entitled to choose between providing you with the correct sized product or a credit.

Accessories

Veredus Vita Activation Cable Extension

Veredus Vita Y Airbag Saddle Strap

Veredus Vita Activation Cable

Veredus Vita Activation Recharge Key

Veredus Vita Cartridge 45GR CO2 Airbag

Veredus Vita Steel1 - Spare grip rings

Veredus Vita Stirrup Steel1

Veredus Vita Colored spare kit for Vita Stirrup Steel1

Veredus WATCH white leather WOMAN

Veredus WATCH black leather MAN

Lumiere Bridle Four Numbers Classic

Lumiere Bridle Three Numbers Bling

Lumiere Bridle Three Numbers Classic

Lumiere Bridle Four Numbers Bling

Premier Equine Men's 100% Silk Hand Made Tie

Premier Equine Boot Trees

Premier Equine Men's Knitted Tie

Plastic Boot Jack

Cast Iron Beetle Boot Jack

Double Hill Leather Polo Belt

Blue Tag Stockpin Whip with Horsehead Silver

Blue Tag Stockpin Whip with Horsehead Gold

Dressage Board With Marker

Heavy Duty Hairnets

Blue Tag Medical Arm Band

Blue Tag Adjustable Boot Tree

Blue Tag Keep A Jod Clips

Flair Rubber Over Shoe

Blue Tag Competition Bib