If you are not satisfied with a product you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or credit the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.*

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, The Saddlery Store is entitled to choose between providing you with a repair, replacement, credit or refund. Any cost incurred by you in returning the product to The Saddlery Store will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a credit is given this will not include a refund of the shipping cost incurred by KiwiPetz.

*Equine Rider Wear such as, but not limited to Clothing, Helmets, Boots and Gloves must be returned in original undamaged packaging with all tags and labels intact on the product within a 7 day period after delivery due to incorrect sizing. We are unable to offer returns based on change of mind. Upon return The Saddlery Store is entitled to choose between providing you with the correct sized product or a credit.

Boots & Leg Wraps

Veredus Anatomic Bandage Pad Rear

Veredus Anatomic Bandage Pad Front

Veredus Absolute Elastic Rear

Veredus Absolute Elastic Front

Veredus Absolute Easy Strap Rear

Premier Equine Air Cooled Super Lite Carbon Tech Eventing/Racing Boots

Premier Equine Carbon Tech Air Cooled Eventing Boots

Premier Equine Magni-Teque Magnetic Hoof Boots

Premier Equine Air-Tech Sports Medicine Boots

Premier Equine Air Cooled Original Eventing Boots

Premier Equine Carbon Air-Tech Single Locking Brushing Boots

Premier Equine Turnout / Mud Fever Boots

Premier Equine Magni-Teque Magnetic Boot Wraps Inc. Liners

Premier Equine Techno Wool Brushing Boots

Premier Equine Carbon Tech Kevlar No-Turn Over Reach Boots

Premier Equine Carbon Tech Techno Wool Over Reach Boots

Premier Equine Magni-Teque Boot Wrap Liners (Spares)

Premier Equine Cold Water Compression Boots

Premier Equine Turnout Boots

Premier Equine Magni-Teque Magnetic Fetlock Boots

Premier Equine Magni-Teque Magnetic Horse Knee Boots

Flair Fly Boots

Rubber Bell Boot Large

Rubber Bell Boot Medium

Cavallino Padded Leg Wrap White

Cavallino Padded Leg Wrap Brown

Cavallino Padded Leg Wrap Black

Cavallino Fetlock Boot Large

Cavallino Stable Boots Large

Cavallino Open Front Tendon Boots Large

Cavallino 3D Mesh Neoprene Sports boot Medium

CavallinoTravel Boots Navy (Set of 4) Pony

CavallinoTravel Boots Navy (Set of 4) Cob

CavallinoTravel Boots Navy (Set of 4) Hack

Cavallino Infrared Leg Wraps

Cavallino Infrared Open Front Tendon Boots Large