If you are not satisfied with a product you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or credit the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.*

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, The Saddlery Store is entitled to choose between providing you with a repair, replacement, credit or refund. Any cost incurred by you in returning the product to The Saddlery Store will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a credit is given this will not include a refund of the shipping cost incurred by KiwiPetz.

*Equine Rider Wear such as, but not limited to Clothing, Helmets, Boots and Gloves must be returned in original undamaged packaging with all tags and labels intact on the product within a 7 day period after delivery due to incorrect sizing. We are unable to offer returns based on change of mind. Upon return The Saddlery Store is entitled to choose between providing you with the correct sized product or a credit.

Cavallino

Cavallino Leather Yard Boots

Cavallino Mens Classic Badminton Breeches*

Cavallino Comfi-Eze Straight Girth

Cavallino AirTech Backing Replacement Black 95cm

Cavallino Lambswool Half Pad

Cavallino Grip Lambswool Half Pad

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Cavallino CC Jump Shaped Lambswool Saddlecloth

Cavallino CC Jump Square Lambswool Saddlecloth

Cavallino GP Shaped Lambswool Saddlecloth

Cavallino GP Square Lambswool Saddlecloth

Cavallino Soft Leather Stirrup Leathers

Cavallino Quick Release Stirrup Iron

Cavallino Air Tech Y Breastplate

Cavallino Show Bridle With Reins

Cavallino Mclean Anatomic Bridle With Reins

Cavallino Performance Riding Gloves

Cavallino Pro Leather Riding Gloves

Cavallino Country Long Boots

Cavallino Leather Stable Boots

Cavallino All Weather Yard Boots

Cavallino Competitor Jodhpur Boots

Cavallino Casual Rider Long Boots

Cavallino Leather Paddock Zip Boots

Cavallino Enduro Long Boots

Cavallino Competition Long Leather Riding Boots

Cavallino Leather Rider Zip Jodhpur Boots

Cavallino All Purpose Jodhpur Boots

Cavallino Ladies Elite Grip Riding Tights

Cavallino Junior Riding Tights

Cavallino Ladies Classic Breeches

Cavallino Ladies Sports II Breeches

Cavallino Valegro Helmet

Cavallino Summer Sheet Combo

Cavallino Delicato Helmet

Cavallino Breezer Mesh Combo

Flair Fly Boots